If you have purchased Stockra™ and you are experiencing a technical issue, we recommend that you Contact Us on our Support Ticket Channel and seek assistance.
When am I eligible for a refund?
Item is purchased but not downloaded.
Mistakenly purchased the same item multiple times and the item has not been installed.
You don't want it after you've downloaded it
The item did not meet your expectations or you feel the item is of low quality
You simply change your mind
You bought an item by mistake
and downloaded it
You do not have sufficient expertise to use the item
Item is not customizable because you only have a Regular License.
The payment gateways provided in the application do not operate in your country/area.
Any refund requests that fall on the above points are straightaway denied.
Extended Licenses are non-refundable given any reason for the refund claim.
These refund policies are effective from 13/02/2026.